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Legal Notice

Any use of this site must comply with these terms and conditions of use.

Website published by:

Legal name of the company:


Corporate office address:

Av. José Clemente Orozco #329 Col. Valle Oriente, San Pedro Garza García, México. C.P. 66269

Chief editor:

Ilse Galván

Tel: (81) 8851 0600

Intellectual property

AIR LIQUIDE ("AIR LIQUIDE" or "we") offers visitors and users access to this website based on (and assuming) your acceptance of the following terms. AIR LIQUIDE hereby grants you a non-exclusive, non-transferable license to access, download and use this website solely for your personal use. We may, at our sole discretion, add, remove or change some or all of the features provided on the Website at any time or terminate this license. All materials, including, without limitation, settings, screens and all information appearing or displayed in connection with AIR LIQUIDE on this website are protected by all applicable laws and regulations.

AIR LIQUIDE owns, reserves and retains all intellectual property rights, including copyright, in this website and its contents. Trademarks, service marks, trade names, logos, and other indications of origin, including but not limited to AIR LIQUIDE domain names displayed on this website, are registered and unregistered trademarks of AIR LIQUIDE or of a third party that has granted AIR LIQUIDE the right to use them on this site. Nothing in this document should be construed as granting the user or browser any license or right to use any trademark displayed on the site without the prior written consent of AIR LIQUIDE or the third party. AIR LIQUIDE and/or third party content providers remain the owners of the information displayed on this website and you do not acquire any of these ownership rights by printing or downloading any of the information or by using the site's features. 

For your convenience, AIR LIQUIDE provides links to other sites and these may be provided from sites known or unknown to AIR LIQUIDE. AIR LIQUIDE is not responsible for the content of any site that is linked to or from this site, and such links do not imply that AIR LIQUIDE sponsors, licenses, endorses or is otherwise linked to such sites, the products or services described in this document or its owner, nor that AIR LIQUIDE has authorized the linked site to use any trademark, trade name, logo or other trademarked or proprietary material of AIR LIQUIDE.

The terms and conditions related to the use of this website are governed by Mexican law. The courts of Mexico will have exclusive jurisdiction to resolve any dispute arising from the use of this website.

Respect for privacy and the use of personal data

The privacy and security of your information are important to us. AIR LIQUIDE's policy is to respect and protect the privacy of users of this website. We will not voluntarily disclose individually identifiable information about our customers or other users of our website to third parties without first receiving the user's consent.

When you use the website, the person responsible for your data is the company Air Liquide México, S. de R.L. de C.V., with address at Av. José Clemente Orozco #329, C.P. 66269, Col. Valle Oriente, San Pedro Garza Garcia, Nuevo Leon, Mexico.

Ethics and use of the data obtained

AIR LIQUIDE only requests certain types of personal information when you use the website. In some areas of our website, including online customer support and order fulfillment tools, we ask you to provide us with information that allows us to enhance your visit to the site, assist with technical support issues, or follow up with you. after your visit. Unless the requested information is necessary for the fulfillment of the request, you will be informed and it will be totally optional for you to provide it or not. We may ask for your name, email address, phone number, address, type of business, customer preference information, customer number, and other similar personal information that is needed to register or subscribe to our services or offers.

Consequently, AIR LIQUIDE uses the personal data that you have provided to this website for the following purposes, term and legal grounds:

Purposes Legal Basis Retention period

To ensure proper tracking of your subscription to our services or offers and order fulfillment.

AIR LIQUIDE needs to fulfill the contract with you.

Duration of the contract, plus a maximum of ten (10) years or more, as applicable, to allow AIR LIQUIDE to comply with its legal obligations.

Provide online customer support tools and follow-up in connection with such technical support.

The legitimate interest of AIR LIQUIDE in offering you online assistance tools to facilitate the administration and monitoring of your contract(s) and to develop and improve our services.

Duration of the contract plus a maximum of five (5) years, or more, as applicable, to allow AIR LIQUIDE to comply with its legal obligations.

To process your application if you have responded online to a job offer at AIR LIQUIDE.

AIR LIQUIDE legitimate interest in evaluating your suitability for the proposed work.

2 years from our last exchanges related to your application, or more, as applicable, to allow AIR LIQUIDE to comply with its legal obligations.

To process your queries related to the protection of your personal data.

AIR LIQUIDE requires compliance with a legal obligation.

The processing time of your request plus a maximum of five (5) years or more, as applicable, to allow AIR LIQUIDE to comply with its legal obligations.

Login to your Air Liquide shareholder account.

The need for AIR LIQUIDE to fulfill the contract with you.

Period of existence of the shareholder's account plus five (5) years after the closing of the account, or more, as applicable, to allow AIR LIQUIDE to comply with its legal obligations.

AIR LIQUIDE also processes the personal data you provide in the course of your transactions and communications with us, such as your email exchanges, your conversations using tools and platforms provided by AIR LIQUIDE, or in connection with virtual workspaces and collaboration tools used by AIR LIQUIDE. These treatments are based on the legitimate interest of AIR LIQUIDE to guarantee the relationship with you by addressing your requests, questions, etc., and to improve the quality of the service provided, and aims to make these tools available to guarantee and control your appropriate use, as well as the security of the computer system and the confidentiality of the information.

Passive collection of personal data

Some of the personal data stored on our server is provided by you voluntarily when you fill in online forms, while other data is collected automatically.

In order to improve the user's browsing experience on our sites and for statistical analysis purposes, AIR LIQUIDE automatically collects certain data when you visit our sites:

- Your IP address: your Internet service provider assigns an IP address to your computer so that you can access the web

- The date and time you visit the site and the pages you visit.

- The operating system of your computer and the Internet browsing software used

- Your username, if you browse restricted areas of the site

- Your browsing history within the Group's websites and the duration of your connection.

Depending on the case, we process such data with your consent when the law requires it (for example, in the event that the deposit of some cookies in your terminal requires the collection of your consent) or on the basis of our legitimate interest in proposing a website and improve its performance.

We recommend that you also read our page on cookies.

Recipients of personal data

In the strict limit of data processing carried out for the purposes described above, we are directed to communicate some of your data to:

- Authorized personnel of the AIR LIQUIDE companies in the exercise of their usual functions.

- Our service providers and subcontractors.

Transfer of personal data outside the European Economic Area

In addition, the use of the web conference service, as well as the availability of communication tools and platforms, implies the transfer of personal data (names, surnames and email address) for identification purposes, and data exchange (messages, files attached) for the purpose of accommodation and administration to States not members of the European Economic Area, including the United States, whose legislation on the protection of personal data is different from the legislation of the European Economic Area.

When your data is transferred to the United States, we will treat your personal data in accordance with the provisions of the Standard Contractual Clauses established by the European Commission (decision 2010/87/EU) and signed with our suppliers.

In addition, due to the international dimension of the group and its organization, AIR LIQUIDE transfers your personal data within its entities located in countries that are not members of the European Economic Area. These transfers are covered by "Mandatory Corporate Rules" approved by the competent authorities for the protection of personal data. You can consult them by following this link.

Confidentiality of the data obtained

AIR LIQUIDE uses your personal information exclusively for the specific purposes described above. The information you provide us will be confidential and will be used only by virtue of your relationship with AIR LIQUIDE and/or one of its affiliated companies as a client; this information will never be disclosed or sold to third parties for commercial purposes or prospecting purposes.

Your rights regarding your personal data

In accordance with the applicable regulations on the protection of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with respect to the treatment of personal data and on the free circulation of such data, you have the right to access, rectify and delete the personal data that concern you, the right to oppose, for reasons related to your particular situation, the processing of your personal data, as well as well as the right to establish guidelines regarding the destination of your post-mortem personal data.

In addition, in some cases you can request to receive the personal data you have provided to us or, where possible, to send it directly to another controller.

In certain circumstances, you also have the right to obtain the limitation of the processing of your personal data.

For data processing that requires your consent, you have the right to revoke your consent at any time. The exercise of this right does not affect the legality of the treatment in accordance with the consent given before the revocation.

For any request or complaint related to the processing of your personal data and the exercise of your rights, you can contact the Data Protection Officer designated by AIR LIQUIDE.

By ordinary mail:

Laurence Thomazeau, Data Protection Officer

75, quai d’Orsay - 75007 París

Or using the contact form available here:

You also have the right to file a claim with the competent authority for the protection of personal data.


AIR LIQUIDE reserves the right to modify or complete this Privacy Statement at any time. All updates will be marked on the home page of the website and it is recommended that you read this Privacy Statement each time you access the AIR LIQUIDE website. All changes or additions to this Privacy Statement are effective as soon as they are posted on the website.

Registered shareholders: The protection of your personal data

As an account holder, Air Liquide takes the protection of the personal data of its shareholders very seriously.

For this reason, Air Liquide Shareholder Services reaffirms its commitment to only collect data that is strictly necessary and to be fully transparent with you about how this data is used.

What is GDPR?

The General Data Protection Regulation (GDPR) came into force on May 25, 2018 in the European Union. Its main objective is to give natural persons greater control over their personal data, that is, any information that relates to an identified or identifiable living person (surname, first name, telephone number, etc.).

What data do we collect and why?

When you become a registered shareholder, Air Liquide collects certain information about you. This collection of personal data is based on a legal obligation that falls on Air Liquide or the need to fulfill the contract of the account of the shares that you subscribed.

Why and how do we use this information?

- Surname, first name, date of birth (and a copy of your ID): Applicable law requires Air Liquide to collect this information to identify its registered shareholders and add them to the company's Register of Shareholders. For security purposes and in order to better handle your request, Shareholder Services advisers may need to verify this information when you contact them with a request.

- Home Addresses: Air Liquide is required by law to collect the home addresses of its registered shareholders to identify their country of residence. If you have not chosen the “paperless” option, this address will be used to send you your statements of your shares.

- Telephone number: Air Liquide collects the telephone numbers of registered shareholders in order to be able to inform them about their ongoing procedures: Share account opening, account transfer request, share donations, etc.

- Email address: Your email address is required to create your personal online account at, in the "Shareholders" section. This account allows you to check your portfolio online and vote at the Annual General Meeting. As a direct registered shareholder, you can also place buy and sell orders online and benefit from a reduced brokerage fee.

If you have opted for the “paperless” option to your account documents and/or your invitation to the General Assembly meeting (you can request this in the "My Online Procedures" section of your personal online account), we will inform you by email when your account documents are available in your online account.

Finally, if you are interested and we have your permission, we can send you email updates containing essential communications from the Air Liquide group (Shareholder's Guide, Results Release, ...), exclusive invitations to events reserved for shareholders and contests.

Bank details: As a direct registered shareholder, Air Liquide needs this information to pay you the amount of your dividend, as well as any fractional rights as part of the free share awards. Your bank details are also required in the case of buying or selling securities.

What measures does Air Liquide take to protect the personal data of its shareholders?

Air Liquide has defined a policy around four pillars (transparency, respect, security and legitimacy) that specifies the rules that must be applied by all Air Liquide employees and third-party service providers worldwide when collecting, using and transferring personal data .

Air Liquide and its Shareholder Services also take numerous measures, both at a technical and organizational level, to ensure the protection of your personal data. Therefore, your data is always kept and used securely.

In addition, if Shareholder Services uses an external service provider for data processing (for example, to send invitation cards for a shareholder meeting), Shareholder Services undertakes to verify that they offer sufficient guarantees for the protection of Shareholder data.

Finally, all Shareholder Services employees are made aware of issues related to the protection of personal data through regular training and awareness campaigns.

As a shareholder, what rights do I have over my personal data?

As a registered shareholder in Air Liquide, you have certain rights when it comes to your personal data:

- Right of access: You can obtain a copy of all the personal data we hold about you through Shareholder Services.

- Right of rectification and deletion: You can ask Shareholder Services to correct or update your personal data (if you have changed your address, for example, provided you have provided the necessary supporting documents). On the other hand, you cannot ask Shareholder Services to erase all your personal data. In fact, Shareholder Services is required by applicable law to store information relating to your share accounts for 5 years after your account is closed.

- Right to restriction of processing: you can request Shareholder Services to stop using your personal data or to limit its use, under the conditions established by law (for example, if the data is not accurate).

- Right to data portability: You can ask Shareholder Services to send you all of your personal data in a structured, commonly used, machine-readable format for transfer to another organization.

You can exercise your rights regarding the protection of personal data:

Laurence Thomazeau, Data Protection Officer - 75, quai d’Orsay - 75007 Paris.

-Through our online contact form dedicated to the protection of personal data.

For more information on how your personal data is used on this website, you can consult our legal notice.

Contact Us

If you have any questions about any of our products, services, or resources, please don't hesitate to give us a call.

Corporate Offices

Av. José Clemente Orozco 329, Col. Valle Oriente, San Pedro Garza García, N.L. México, C.P. 66269
(81) 8851 0600

Customer Service

Customer Service